"When
nothing seems to help, I go and look at a stonecutter hammering away at his
rock perhaps a hundred times without as much as a crack showing in it. Yet at
the hundred and first blow it will split in two, and I know it was not that
blow that did it - but all that had gone before."
--
Jacob Riis, Photographer and Journalist
The
following is a guest post by John Sonnhalter B to B marketing expert:
In
the B-to-B market where sales cycles can be much longer and complex to several
factors, many leads are given up on if they aren't ready to buy when your
salesmen call. We need to focus on quality not quantity of leads.
According
to the Albertson Performance Group
quality nurturing will lead to 70% more sales than no nurturing.
Nurturing keeps you top of mind, builds credibility,
solves prospect's problems and positions you as an expert. That's a pretty good way to start building a
relationship, isn't it?
The
chart below highlights a typical buying process and that sales shouldn't get
involved until stage 6. It's marketing's job to move them through the first 5
phases and then hand them off.
Illustration from the Albertson Performance Group
By
taking them through these steps, you show them your value and price
becomes less of an issue, you narrow your competition and shorten the sales
cycle.
You might want to re-think your
process before you hand over those sales leads as soon as you put them in
your system.
My contribution:
The
best nurturing program is a consistent emailing of TIPS - short videos, audios
or text (like this one) that provide relevant information to your customers and
leads. The main thing is to steer away from any sales, coupons, discounts etc.
Simply no selling - just serving them with good content to develop trust as
they as they go through the stages above.
Rick Wallace
"Helping people exceed
their expectations"