"Companies who excel at lead nurturing get 50% more sales
ready leads at 33% less cost."
-Brian
Tracy
Working
with clients in many different businesses from all across North America I find
the pain points are always the same. One of them is often "my marketing is
not working!"
I
cannot go into the entire solution in this post but the biggest problem most
have is that they don't follow up and nurture the leads they are getting.
People don't buy when you want them to, they buy when they want or need to.
80%
of all purchases are made between the 5th and 12th
touch/contact. No one follows up that many times. In fact only 10% of
businesses follow up more than 3 times.
That
means marketing has to consistently follow up with content/TIPS that are purely
information relevant to the Ideal Prospects and your customers.
NO SELLING - and to be relevant this information needs to be focused on their pains.
NO SELLING - and to be relevant this information needs to be focused on their pains.
So
how do you build the TIPS/Content? It is easy and would take someone in your
company 1 hour per week as a Rock to do it. See ideas of how to build the list
of things to write or video about. Then take an hour a week and start writing.
Week after week you will build a backlog of TIPS and before you know it you
will be months ahead of the curve. I do a TIP every week - you are reading one
and I have them in a queue for 3 more months. Lots of content is on the
internet - steal where you can and give the author credit. (I took an article
by John Sonnhalter and edited it for this post).
Top
8 Ideas For Refreshing your Marketing:
-
Less content (short 2
minutes to read or watch) will mean more impact and get read- make TIPS more meaningful.
- Develop a list of the top 25 questions coming from your customers, then
write TIPS about them and provide answers.
- Sit down with every salesperson and ask them what their customers
biggest pain points are - provide TIPS to
address them.
- Develop a series of stories for your industry on an aspect no
one has covered before - what better way of becoming a thought leader.
- Send out weekly or biweekly TIPS to all customers and leads to nurture
them over time (no selling, just content that informs and service to build
trust).
- Commission a piece of research (survey) that is important to your
Ideal Customers/Prospects and then share it with them as a "free
offer".
- Define or review your Ideal Customer Profile and consider doing directed email or post card touches making a
"FREE Offer" that solves a pain (do 20 a week and have sales
follow up on each of them to make the offer in person or over the phone
- Make sure Web landing page has only one "Free
Offer" on it.
All
the best,
Rick
Wallace
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